Managing Expectations
When someone is panicking or asking too many questions, it’s often because they don’t know what to expect.
When something is delayed for an unknown period of time, it causes a lot of uncertainty and anxiety, even if that unknown period of time turned out to be just 15 minutes.
But if the delay is clearly defined and explained, most people will be fine with it, even if the delay is 1 hour long. It’s often the uncertainty that people fear, most people will be fine as long as they know what to expect.